MTC Return, Refund, and Cancellation Policy
At MTC, we are committed to delivering quality products and ensuring customer satisfaction. Please read our detailed policy to understand your rights and obligations.
· Eligibility for Returns: Returns will only be accepted if the product — defined as the entire content of the tea along with its original pack — meets one of the following conditions-
o Received in a physically damaged condition.
o Different from the description on the product detail page at Mysooruteacompany.com
· No Returns for Accurate Orders:
Products delivered in good condition and matching the specifications (correct product, size, color, and quantity) are not eligible for return.
· Conditions for Return:
Returns will only be processed if:
o The product was damaged prior to entering your possession.
o The product matches what was shipped to you.
o The product is returned in its original condition, including the brand's/manufacturer's box, MRP tag, warranty card, and all accessories.
· Notification Timeline:
Customers must notify us of any damage, defect, or discrepancy within 48 hours of delivery with photos and videos as proof. Claims made after this period will not be considered.
· Taste-Specific Returns:
We do not accept returns or provide refunds if you do not like the taste of the product, as preferences are highly personal.
2. Refund Policy
● Refund Process:
Refunds will only be processed after the returned product is received, inspected, and approved. Once approved, refunds will be credited to the original payment method within 7 working days.
● Delays in Refunds:
If your refund has not been received within 7 days after the initiation of refund
○ Recheck your bank account or credit card statement.
○ Contact your bank or credit card provider as processing times may vary.
○ If the issue persists, contact us at help.in@mtc.com.
3. Replacement Policy
● Eligibility for Replacement:
Products may be eligible for replacement only if the same product is in stock. If unavailable, a refund will be issued instead.
● Defective or Damaged Items:
If you receive a defective or damaged product, contact us within 48 hours of delivery with photos and videos as proof. Eligible items will be reverse-picked, and replacements will be processed upon inspection.
4. Cancellation Policy
● Customer-Initiated Cancellations:
○ Orders can be cancelled any time.
● MTC-Initiated Cancellations:
○ MTC reserves the right to cancel orders in the event of product unavailability, logistical constraints, suspected fraudulent activity from the buyer, or other unforeseen circumstances.
○ In such cases, no charges will be applied, and any payments already made will be refunded within 5-7 business days.
● Excessive Returns or Cancellations:
Customers found misusing the return or cancellation policies through excessive activity may have their accounts suspended or terminated at MTC’s discretion.
5. Additional Terms
● MTC reserves the right to amend this policy periodically and will communicate updates via the platform or other official channels.
● For further assistance, contact our customer support team at help.in@mtc.com.
We thank you for choosing MTC and are here to assist with any concerns regarding your purchase!
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